Well prepared
Everything you want to know before you come by.
Cancelling an appointment
Cancel or reschedule your appointment at least 24 hours in advance, via your confirmation email or with a WhatsApp message. If you cancel later, or do not turn up, we may charge for the treatment.
How to arrive well prepared.
Before a skin treatment
- Preferably come without make-up. If you are wearing make-up, we remove it first.
- Do not use harsh scrubs or acids in the week before.
- Do you use medication that makes your skin more sensitive? Let us know beforehand.
Before waxing
- The hair needs to be about 5 mm long, so ten to fourteen days after shaving.
- Exfoliate lightly the day before, which prevents ingrown hairs.
- Do not plan a sunbed or sauna straight after the treatment.
Before brows and lashes
- Come with clean lashes and brows, so without mascara or make-up.
- Do you wear contact lenses? Then bring a lens case, because they come out during the treatment.
- After a lift or lamination, keep your lashes and brows as dry as possible for the first 24 hours.
Frequently asked questions
Short and clear.
Do I have to pay in advance if I book online?
No, you book online and only pay afterwards in the salon, by card or in cash.
How do I reschedule or cancel my appointment?
Cancel or reschedule your appointment at least 24 hours in advance, via your confirmation email or with a WhatsApp message. If you cancel later, or do not turn up, we may charge for the treatment.
Can I park at the salon?
Yes, you can park for free right outside, on Haaksbergerstraat.
I do not know which treatment I need. What now?
Then book the 60-minute first skin appointment. We start with a skin analysis, treat what your skin needs at that moment and give you advice for what comes next.
Can I combine several treatments in one appointment?
Often you can, for example brows and lashes, or a facial and your nails. Send us a WhatsApp message and we will allow enough time, so you do not have to rush.
Will I always be treated by the same person?
Yes. The skin analysis, the treatment and the aftercare are always done by the same specialist, so you only have to tell your story once. Nails and pedicures are done by The Nailbar and Elisa's Pedicure, in the same building.
Do you speak English?
Yes. We help you in English, Dutch and German. You can also book online in English. Only the names of the treatments in the booking calendar are in Dutch.
Can I come with my daughter or a teenager?
You can. Send us a WhatsApp message beforehand and we will discuss which treatment is sensible and allow enough time for it. Young skin often needs something different from what you think.
Do you also sell products for use at home?
Yes, we work with professional skincare and only recommend what suits your skin. You are never obliged to take anything home.
What if I am not satisfied?
Then let us know as soon as possible, and we will look for a solution together. If we cannot resolve it together, you can submit your complaint to De Geschillencommissie, an independent body. As a member of ANBOS, Moons is affiliated with it, through the Uiterlijke Verzorging (personal care) committee. You pay a small fee to file your complaint, and you get it back if the committee rules in your favour.
Moons Beauty
Haaksbergerstraat 302, Enschede
Free parking right outside
How to find the salon.
Haaksbergerstraat 302, 7513 EH Enschede. You will recognise the salon by the shop window with the Moons logo, and you can park for free right outside.
- MondayClosed
- Tuesday10:00 – 18:00
- Wednesday10:00 – 18:00
- Thursday10:00 – 18:00
- Friday10:00 – 18:00
- Saturday10:00 – 16:00
- SundayClosed